Shipping, Cancellation & Refund Policy

Last updated at: 25 Feb 2025

At Eartthencottaa, we are committed to providing you with a smooth and hassle‐free shopping experience. Please review our policy details below to understand how we manage shipping, cancellations, refunds, and returns.

1. Shipping Policy

Coverage: We proudly ship all orders within India.
Dispatch & Delivery:
- Orders are processed and dispatched within 24-48 hours of order confirmation (excluding weekends and public holidays).
- Standard domestic deliveries typically take 3-7 working days.
Accuracy of Information:
- Please provide accurate and complete delivery details. Delays due to incorrect or incomplete information will be the responsibility of the customer.
Unexpected Delays:
- While we strive for prompt delivery, delays may occur due to factors such as weather conditions, customs clearance, or courier issues. In such cases, you will be promptly informed via email.

2. Cancellation Policy

Order Cancellation:
- You may cancel your order within 24 hours of placement.
- Once the order is dispatched, cancellations cannot be accepted.
Refunds for Cancellations:
- For orders canceled prior to dispatch, a full refund will be processed within 14 business days.
- Please note that refund processing times may vary depending on your bank or payment provider.

3. Refund & Return Policy

General Eligibility

To be eligible for a return or refund, products must be unused and in their original condition with all tags, packaging, and accessories intact.
Certain items (e.g., custom-made, discounted, or fragile products) may be marked as “Final Sale” and are not eligible for return or exchange.

Defective or Damaged Products

If your product is defective, damaged during transit, or not as described, please contact us within 48 hours of delivery.
We may ask for photographic evidence or an unboxing video to verify the issue.
Resolution Options:
- Free Replacement: For verified cases of transit damage or defect, we will replace the product at no additional cost.
- Refund: If a replacement is unavailable, a full refund will be issued, including the product price. (Note: Original shipping fees are non-refundable.)

Return Process

Initiation:
- Contact our customer support team at [Your Support Email] or via phone with your Order ID and details of the issue.
- You will be provided with instructions for returning the product.
Shipping Costs:
- For returns due to reasons other than our error (e.g., change of mind), the customer is responsible for return shipping charges.
- In cases of defective or damaged products, return shipping costs will be reimbursed upon verification.
Refund Processing:
- Once we receive and inspect the returned product, you will be notified of the approval or rejection of your refund.
- Approved refunds will be processed and credited to your original payment method within 14 business days.

Exchanges

We offer exchanges only for items that are defective or damaged.
If you wish to exchange a product for another of the same value, please follow the return process. Additional shipping charges may apply if the replacement item is of a different value or if express shipping is requested.

If you have any questions or require further assistance regarding our shipping, cancellation, or refund policies, please feel free to contact us at [Your Support Email].